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In several instances, the washers break under the weight, which results in the popping sound users are reporting. These are apparently not sturdy enough to take the weight of the device's display. The problem seems to lie in the plastic washers that are used in the spring mechanism of the iMac's display hinge.
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The documents reveal that the problem is seemingly restricted to the late 2012 and late 2013 iMac models specifically. This issue results in the device's screen tilting forward incessantly and not getting adjusted. The service document from Apple reportedly acknowledges that a few 27-inch iMac units that were shipped between December 2012 and July 2012 could possibly be affected by the display hinge problem. The user purchased the iMac in February 2014 and asserted that this was a design issue.
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I was not using the iMac at the time and it was not doing anything - it just broke on its own," shared an iMac user on the Apple Support Community in March 2014.
#How much to fix a cracked imac screen tv
"I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted/positioned. Users also moaned that the iMac's display would tilt forward on its own continuously even when adjusted time and again. After this, the user would not be able to adjust the hinge as it had stopped working. For those wondering what all the fuss is about, users of the 27-inch iMac have complained on support forums that their device's hinge would make a grinding noise or a popping sound that was audible.
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